Privacy Policy

Last updated: March 20, 2026

Introduction

Welcome to Just Eat! Your privacy is incredibly important to us. This Privacy Policy explains how Just Eat ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our website, mobile applications, and other online services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our Services to you.

Information You Provide Directly

Account Information: When you create an account, we collect personal details such as your name, email address, phone number, and delivery address.
Order Information: When you place an order, we collect details about your order, including the food items, restaurant, delivery instructions, and payment information (processed securely by third-party payment processors).
Communications: We collect information you provide when you communicate with us, such as customer service inquiries, feedback, or survey responses.

Automatically Collected Information

When you access and use our Services, we may automatically collect certain information about your device and usage patterns, including:

IP Address: Your Internet Protocol (IP) address for location-based services, security, and analytics.
Browser Type: Information about your web browser (e.g., Chrome, Firefox, Safari) for compatibility and analytics purposes.
Operating System: Details about the operating system of your device (e.g., iOS, Android, Windows) to ensure optimal service performance and for analytics.
Pages Visited: Information about the specific pages you visit, the time spent on those pages, and your navigation path through our Services to understand user behavior and improve our offerings.
Device Information: Unique device identifiers, mobile network information, and other device characteristics.
Usage Data: Information about how you interact with our Services, such as features used, links clicked, and search queries.

Cookies and Similar Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information. Cookies are small data files placed on your device. We use them for various purposes:

Essential Cookies: Necessary for the operation of our Services, enabling core functionalities like security, network management, and accessibility.
Performance/Analytics Cookies: Help us understand how visitors interact with our Services by collecting information about the number of visitors, what pages they visit, and how long they spend on the site. This helps us improve the way our Services work.
Functionality Cookies: Used to remember choices you make (like your username, language, or region) and provide enhanced, more personal features.
Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our Services. You can typically manage your cookie preferences through your browser settings.

Third-Party Services

We may employ third-party companies and individuals to facilitate our Services ("Service Providers"), to provide the Services on our behalf, to perform Service-related services, or to assist us in analyzing how our Services are used. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples of third-party services we may use include:

Payment Processors: To securely handle transactions.
Analytics Providers: To monitor and analyze the use of our Services.
Advertising Partners: For personalized advertising (as described below).
Hosting Providers: To host our website and applications.
Customer Support Tools: To manage and respond to your inquiries.

These third-party services have their own privacy policies governing how they collect, use, and disclose information. We encourage you to review their respective privacy policies.

Advertising

We may use your information to provide you with personalized advertisements and promotions related to Just Eat or our partners. This may include displaying targeted ads on our Services or on third-party websites and platforms. We may work with advertising partners who use cookies and similar technologies to collect information about your browsing activities across different websites and services to provide you with relevant advertising.

You can often opt-out of personalized advertising through your device settings, through industry opt-out mechanisms (e.g., the Network Advertising Initiative's Opt-Out Page or the Digital Advertising Alliance's Opt-Out Page), or by adjusting your cookie settings as mentioned above.

Children's Privacy

Our Services are not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We may also notify you through other means, such as email, if the changes are significant.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us:

By visiting this page on our website: Contact Us